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The document outlines the contributions and philosophies of several prominent figures in quality management, including William Edwards Deming, Kaoru Ishikawa, Philip Crosby, Joseph Moses Juran, and Genichi Taguchi. Each individual is noted for their unique approaches to quality control and improvement, emphasizing education, root cause analysis, and the importance of reducing variability in processes. The document also discusses the definitions of quality as it relates to product reliability, cost, and the

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