Can I read Customer Satisfaction in E-Ticketing at Btrav on EtoBox?

Customer Satisfaction in E-Ticketing at Btrav by IOSRjournal is a document available to read on EtoBox.

What is Customer Satisfaction in E-Ticketing at Btrav about?

This document summarizes a research study that analyzed the influence of information quality, system quality, and service quality on customer satisfaction and loyalty in the context of online ticket purchases from PT. Btrav Connection Malang. The study used a questionnaire to collect data from PT. Btrav Connection customers. The results of the data analysis showed that information quality and system quality significantly influenced customer satisfaction while only system quality significantly influenced cus

Author

IOSRjournal

Language

EN