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This document is a term paper on the benefits and difficulties of implementing total quality management (TQM) in the construction industry. It provides an overview of TQM, defining it as both a management philosophy and structured system aimed at customer satisfaction, cost effectiveness, and defect-free work. The paper then discusses various elements of TQM implementation like training, management commitment, and process improvement. It also examines the benefits of TQM, difficulties in implementing it, an

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