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What is Understanding Cost of Quality Analysis about?

The document discusses the cost of quality and defines key terms. It explains that quality costs can be categorized into prevention costs, appraisal costs, and failure costs. Prevention costs include planning, training, and design. Appraisal costs include inspection, testing, and auditing. Failure costs include internal scrap and rework costs as well as external costs like customer complaints, returns, and lost sales. Calculating quality costs provides benefits like improving processes and justifying invest

Author

Ritu Raj

Language

EN