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This document presents a study on the impact of service quality on passenger satisfaction in air transport, utilizing binary logistic regression to analyze various service attributes. Key findings indicate that Online Boarding, Legroom Service, Inflight Entertainment, and On-board Service significantly influence satisfaction, while other factors like Food and Drink and Baggage Handling have lesser effects. The paper emphasizes the need for future research to incorporate additional variables and advanced tec

Author

Ivan Smiljanić

Language

EN