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What is Managing Emotional Triggers at Work about?

The document discusses emotional triggers and responses in the workplace. It notes that the workplace can cause stress and negative emotions for workers. It is important for managers to control their own emotions and help de-escalate situations for workers. Managers responding calmly and rationally helps reduce worker stress, while overreacting adds to worker emotions. The document provides examples of situations that can trigger fear or anger in workers and lists responses from managers that are more or le

Author

Jessica Vargas

Language

EN