About this document
Customer Retention Strategies in Hotels by Chidozie Obi is a document available to read on EtoBox.
This document is a research study focused on Customer Relationship Management (CRM) and customer retention at Hotel Presidential in Port Harcourt. It examines the relationship between management practices such as conflict handling, customer loyalty, empathy, and communication with customer retention. The study aims to provide insights for organizations to improve their customer relations strategies and enhance retention rates.
- Author
- Chidozie Obi
- Language
- EN