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Managing Customer Expectations and Priorities in Service Systems by Yu, Qiuping (author);Allon, Gad (author);Bassamboo, Achal (author);Iravani, Seyed (author) is a scholarly article available to read on EtoBox.

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Yu, Qiuping (author);Allon, Gad (author);Bassamboo, Achal (author);Iravani, Seyed (author)

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