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What is Understanding Total Quality Management about?

Total Quality Management (TQM) is an intensive, long-term effort to create high standards of products, quality, and services through continuous improvement and customer satisfaction. It emphasizes a quality-focused culture involving all employees and aspects of the business. TQM was developed after WWII by W. Edwards Deming and focuses on reducing production variations through statistical analysis and maintaining organizational mission. Key components include quality management, people management, process m

Author

vivekkanwar

Language

EN