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What is Factorial ANOVA on Service Delivery Perceptions about?

This document summarizes the results of a multivariate analysis of variance (MANOVA) test with service delivery dimensions as dependent variables and account type and introduction type as factor variables. The MANOVA found that: 1) People introduced by different sources have different perceptions of physical atmosphere and problem handling. 2) People with different account types (e.g. savings, current, fixed deposit) have different perceptions of bank employee behavior. 3) When both account type and in

Author

chaitukmr

Language

EN