About this document
Understanding the Hotel Guest Cycle by Mohanah Jayakumaran is a document available to read on EtoBox.
The document discusses the guest cycle in hotels, which identifies the interactions between guests and hotel staff from pre-arrival to departure. It consists of five stages: pre-arrival, arrival, occupancy, departure, and front office accounting. During pre-arrival, guests consider factors like past experiences, location, amenities and reputation when choosing a hotel. At arrival, guests register and are assigned rooms. During occupancy, additional charges can be made to guest accounts. At departure, guests
- Author
- Mohanah Jayakumaran
- Language
- EN