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What is Customer Satisfaction about?

This document discusses a case study on the effect of customer satisfaction on employee job performance and loyalty at Omantel, the largest telecommunications company in Oman. The study aims to understand how customer satisfaction impacts employees and identify strategies to improve satisfaction. Specifically, the study will examine how factors like employee performance, experience, and hiring affect customer service quality in the telecom industry. It will evaluate how employee behavior, performance, and l

Author

noor

Language

EN