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How can rhetoric and argumentation help us make the case for UCD? by Colleen Pettit Jones; Susan J. Robinson; Nick Sabadosh; David Bishop; Sanjay Koyani is a scholarly article available to read on EtoBox.

What is How can rhetoric and argumentation help us make the case for UCD? about?

When making the case for user-centered design (UCD), the HCI field tends to rely on an objective approach, such as cost justification, to speak for itself. However, this approach may not be enough to garner support for decisions ranging from implementing a certain design to adhering to a UCD process. Promising sources for enhancements to an objective approach are rhetoric and argumentation. One purpose of this SIG is to explore how rhetoric and argumentation can help advance the case for UCD on organizational and project levels in various contexts and organizations. As a catalyst for discussion among SIG attendees, this abstract describes examples of using rhetoric and argumentation in three contexts: boutique consultancy, in-house consultancy for large corporation, and research-oriented federal agencies. Another purpose of this SIG is to establish a community of people interested in using rhetoric and argumentation to augment their communication approach when making the case for UCD.

Author

Colleen Pettit Jones; Susan J. Robinson; Nick Sabadosh; David Bishop; Sanjay Koyani

Publisher

ACM

Published

2006

Language

EN