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Identity Dynamics in Indian Call Centers by Dhruv Chatterjee is a document available to read on EtoBox.
What is Identity Dynamics in Indian Call Centers about?
The study examines how Indian call center employees navigate multiple identities and the impact of these shifts on their perceptions of work, career, and family. Utilizing qualitative methods, it highlights the adoption of Western cultural elements and the resulting dual identities. Key findings suggest that these employees view their jobs as transitional and experience significant changes in their family and career discourses.
- Author
- Dhruv Chatterjee
- Language
- EN