Can I read Enhancing Perodua Customer Satisfaction on EtoBox?

Enhancing Perodua Customer Satisfaction by Vinotheni Krishnan is a document available to read on EtoBox.

What is Enhancing Perodua Customer Satisfaction about?

Perodua is facing an issue where it takes 3 months for customers to receive their cars after placing orders. The objective is to reduce the waiting time to 1 month (50% reduction). Currently, the key causes of late delivery identified through analysis tools include ineffective distribution and communication systems, as well as location challenges in delivering to peripheral and rural areas. Recommendations include implementing a computerized network to link all operations, hiring personnel with technical ex

Author

Vinotheni Krishnan

Language

EN