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What is Front Office Operations Overview about?

The document outlines the operational structure and responsibilities of a hotel front office department. It discusses [1] the importance of the front office as the public face of the hotel and its role in guest services; [2] the organizational structure including positions like the front office manager, reservation manager, and guest services manager; and [3] key operational aspects such as the guest registration process, central reservation system, night audit, and standard operating procedures. The docume

Author

Yiyien

Language

EN