Can I read Handling Racism in Customer Service on EtoBox?
Handling Racism in Customer Service by Angelyn Samande is a document available to read on EtoBox.
What is Handling Racism in Customer Service about?
The document discusses how to handle racist customers in the workplace. It advises remaining calm and professional, listening to understand their concerns, and explaining company policies like employee rotation schedules. If the customer continues being rude or racist, you have the right to refuse service to protect employees. While losing a high-paying customer is difficult, companies must create a harassment-free workplace and not tolerate discrimination against employees.
- Author
- Angelyn Samande
- Language
- EN