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What is Enhancing Ombudsman Role in Public Service about?

The Office of the Ombudsman in Ireland underwent major reforms in 2010-2011 to improve complaint handling processes. The Ombudsman proposed several changes including giving the Office constitutional status, expanding its remit to include prisons and immigration, and more transparent appointment procedures. The key change was moving to a more fluid structure without specialized units, instead having three process units and one investigations unit to more efficiently handle inquiries and complaints from any p

Author

RyannDeLeon

Language

EN