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CRM Technology Trends in Hospitality by Liz Haylett is a document available to read on EtoBox.

What is CRM Technology Trends in Hospitality about?

This document discusses the evolution of technology in the hospitality industry from 1996 to the present day. It outlines key milestones such as the launch of online booking sites in 1996 and the rise of social media in 2005. Recent technology trends discussed include the Internet of Things, big data, virtual and augmented reality, blockchain, artificial intelligence, mobile technologies, and personalization. The document emphasizes that technology should enhance, not replace, human interaction to have the

Author

Liz Haylett

Language

EN