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Managing Computer Suppliers by Larry Bernstein is a Computer Science article available to read on EtoBox.

What is Managing Computer Suppliers about?

One of the challenges I had as a software application project manager at Bell Labs was the responsibility to manage computer suppliers so that equipment and support was ready when we needed them at telephone company IT centers. There were seven computer suppliers I dealt with on three major projects. Each supplier became an intimate member of its project team and I participated in the deployment of hundreds of their computers to serve the needs of the then Bell System. Here is how I did it. The largest deployment was about 500 PDP 11/70s from the long gone Digital Equipment Corporation. The technical interface focused on having a single person who was the designated interface for the supplier to me. This person had to be technically competent and "know the supplier's machines and organization." The interface person had to get things done, expedite installations and escalate problems. In critical situations, we needed to communicate with their technical people directly and without the need for translation. A pure marketing type was unacceptable. Let's call this contact the supplier's program manager for my project, who was responsible for coordination of our software needs, our hard

Who reads Managing Computer Suppliers?

Author

Larry Bernstein

Publisher

ACM

Published

2012

Language

EN

Field

Computer Science (Physical Sciences)