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This document outlines priority measures for the Information Technology balanced scorecard at a university. It aims to leverage IT to enhance the student experience, business processes, research, and operational excellence. Key metrics include the utilization of web and technology in teaching and learning, availability of software and technical support, and customer satisfaction ratings. The scorecard will track metrics like the percentage of online/web-enhanced courses, number of technology-equipped classr

Author

JoeFSabater

Language

EN