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Understanding the CRM Ecosystem by Dina Amalia Romadhoni is a document available to read on EtoBox.
What is Understanding the CRM Ecosystem about?
The document discusses Customer Relationship Management (CRM) ecosystems. It is divided into three sections: 1. It defines a CRM ecosystem as a collection of tools, technologies, and platforms that help businesses manage customer interactions, relationships, and data. This includes sales, marketing, customer service software and analytics tools. 2. It identifies the three major groups that make up the CRM ecosystem: CRM solution providers, infrastructure and service providers, and hardware and infrastruct
- Author
- Dina Amalia Romadhoni
- Language
- EN