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What is E-Appointment System Design Framework about?

This document summarizes a research paper on the design of e-appointment systems. It first discusses how appointment scheduling is important for efficiency and customer satisfaction in the service industry. Despite the availability of online scheduling, such systems have seen limited adoption. The paper then reviews literature on appointment scheduling problems, characteristics of e-appointment systems, and factors that affect their effectiveness. These include handling emergencies, no-shows, down times. Fi

Author

gzara

Language

EN