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What is Customer Satisfaction in Telecom Services about?

This document reviews several studies on customer satisfaction towards telecommunication service providers in India. Debarun Chakraborty (2013) conducted a study of 250 customers in West Bengal, finding that core services like coverage, connectivity and call rates most influenced satisfaction. Kavitha et al (2013) studied Vodafone customers in Madurai using surveys. Ms.Indumathy.R,Ms.Reshma Rajkumar & Mr.Velmurugan.G., (2017) found JIO users were mostly students who preferred data services. R.Sorna Priya &

Author

akhil mansoor

Language

EN