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Service Systems Management and Engineering : Creating Strategic Differentiation and Operational Excellence by Ching M. Chang is a nonfiction available to read on EtoBox.

What is Service Systems Management and Engineering : Creating Strategic Differentiation and Operational Excellence about?

The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the \"Three-Decker Leadership Architecture,\" including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article o

Who reads Service Systems Management and Engineering : Creating Strategic Differentiation and Operational Excellence?

Author

Ching M. Chang

Publisher

John Wiley & Sons, Incorporated

Published

2010

Language

EN

ISBN

9780470900208

Category

nonfiction

Subjects

Engineering, Technology, Management

Updated

2026-03-24