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Peer-To-Peer Accommodation Service Process: A Framework of Service Blueprint by hnnhu1104 is a document available to read on EtoBox.

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This document presents a framework for understanding the peer-to-peer (P2P) accommodation service process, particularly focusing on Airbnb. It explores the dynamics of interactions among three key actors: service platforms, peer providers, and consumers, emphasizing the importance of co-creation of value in the sharing economy. The study employs a service blueprint methodology to visualize these interactions and proposes improvements to enhance the service experience.

Author

hnnhu1104

Language

EN