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What is Helpdesk Challenges in CSIR Fellowship Disbursement about?

This study examines the implementation of a helpdesk and the challenges faced in fellowship disbursement at the Council of Scientific & Industrial Research (CSIR). It highlights the significant increase in workload following the switch to Direct Benefit Transfer and the subsequent operational issues, including software limitations and inadequate staffing. The establishment of a dedicated helpdesk aims to improve support for scholars and streamline the disbursement process while addressing grievances effecti

Author

pushpendra kumar Jadaun

Language

EN