About this document

Customer Service Chat Strategies by Nichola Gouveia is a document available to read on EtoBox.

This document discusses how to handle private chat conversations on a chat service when the client returns after being ended. It provides guidance for three cases: 1) When the client returns during a free trial period or after purchasing coins, agents should creatively respond accordingly. 2) When an agent ends a conversation but the client still has coins remaining, the agent can say they

Author

Nichola Gouveia

Language

EN