About this document
Call Center Data Analysis Report by Naman is a document available to read on EtoBox.
The document summarizes call center data from a Power BI report. It shows that there were 5,000 total calls, with 4,054 calls answered and 3,646 issues resolved. The average answer speed was 67.52 seconds and average call duration was 224.92 seconds, with an overall customer satisfaction rating of 4. The report also includes charts showing call volume by agent, calls by topic, and calls by time of day.
- Author
- Naman
- Language
- EN