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BB Module 2 Define en v824 by fr.felisa05 is a document available to read on EtoBox.
What is BB Module 2 Define en v824 about?
The document outlines the DEFINE phase of the Six Sigma methodology, detailing its role in project selection, defining customer needs (Voice of the Customer), and establishing Critical to Quality (CTQ) metrics. It emphasizes the importance of creating a project charter and assembling a diverse project team to ensure effective problem-solving and implementation. Tools such as SIPOC and affinity diagrams are introduced to help visualize processes and organize customer feedback for project improvement.
- Author
- fr.felisa05
- Language
- EN