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What is Foundations of Total Quality Management about?

Total quality management (TQM) is a comprehensive approach to organizational management that seeks to continually improve quality through feedback and refinements. It focuses on reducing variation and uncertainty across all processes. Key thinkers in TQM include Deming, Juran, and Crosby. Deming proposed 14 points for quality excellence, including creating vision/commitment, understanding processes, training employees, and driving out fear. TQM aims to exceed customer needs now and in the future through met

Author

mark sanad

Language

EN