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Education in Service Management: A Guide to Building a Successful Service Management Career and Delivering Organisational Success by David Barrow & Citp Fbcs is a book available to read on EtoBox.

What is Education in Service Management: A Guide to Building a Successful Service Management Career and Delivering Organisational Success about?

Title 3 Copyright 4 About the Author 6 Forewords 8 Contributors 13 Contents 18 Chapter 1: You’re not alone 19 Chapter 2: What is ITSM? 24 Chapter 3: Common service management elements 35 Chapter 4: What makes service management so valuable? 53 Chapter 5: Enabling enterprise service management 66 Chapter 6: Service management communication and community 90 Chapter 7: Isn’t service management boring? 118 Chapter 8: Why service management isn’t boring – Tales from the author 130 Chapter 9: What makes a great service management professional? 143 Chapter 10: Service management careers 162 Chapter 11: Service management certifications 179 Chapter 12: Applying your service management certifications 186 Chapter 13: Why I loathe service management – Tales from the author 190 Chapter 14: Why I love service management 194 Chapter 15: What next for service management? 200 Chapter 16: Conclusion – You’re not alone 219 Appendix: Resources 223 Further reading 227

Author

David Barrow & Citp Fbcs

Publisher

de Gruyter GmbH, Walter

Published

2023

Language

EN

ISBN

9781787784697