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This paper introduces a maturity level characterization model (MLCM) for organizational capabilities, addressing a theoretical gap in the understanding of maturity levels. It defines six stages of maturity, from unaware to expert, based on the Dreyfus model of skill acquisition, and provides a structured framework for assessing and improving organizational capabilities. The model has been validated through practitioner evaluations, offering a practical tool for organizations to enhance their capabilities in

Author

santirat nansaarng

Language

EN