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This paper investigates the determinants of user satisfaction with electronic banking, focusing on constructs such as accessibility, trust, ease of use, and usefulness. Through a behavioral model and data collected from a web survey, the study aims to provide insights for financial institutions to enhance customer satisfaction and loyalty in a competitive market. The findings highlight the importance of these determinants in shaping user experiences and satisfaction levels with e-banking services.

Author

minhhieu9704

Language

EN