About this document
Essential Principles of Service Design by jency alexanderia is a document available to read on EtoBox.
The document discusses service design principles and metrics. It describes service design as a creative way to assess, improve, and design services that are user-centered. The key principles outlined are taking a user-centered and holistic approach, co-creating services, iterating the design process, visually communicating ideas, and taking a holistic view of the user journey. Metrics for measuring service design success discussed include Net Promoter Score, Customer Satisfaction Score, Customer Effort Scor
- Author
- jency alexanderia
- Language
- EN