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Notes - MCTLE 9 - Lesson 6&7 by Greg Jeff Montemayor is a document available to read on EtoBox.

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The document outlines the essential roles and responsibilities of tour guides, emphasizing the importance of preparation in four stages: pre-tour, tour proper, complaints management, and post-tour. It highlights the need for tour guides to be knowledgeable, composed, and patient while managing guests and addressing any issues that arise. Additionally, it discusses the pros and cons of being a tour guide, including the potential for interesting work and the challenges of dealing with difficult people and low

Author

Greg Jeff Montemayor

Language

EN