About this document
Strategi Peningkatan Pelayanan Publik by Triat Rabilan is a document available to read on EtoBox.
This document discusses strategies used by the local government in North Bolaang Mongondow Regency, Indonesia to improve public service performance. It finds that the main strategies are: (1) increasing competencies of public servants, (2) developing standard operating procedures and service standards, and (3) improving facilities and infrastructure. However, implementation is still lacking due to minimal human resources, uneven application of procedures, and insufficient facilities. Key constraints are als
- Author
- Triat Rabilan
- Language
- EN