About this document
ITIL Framework for IT Operations Excellence by Rohit Gupta is a document available to read on EtoBox.
1) The document discusses implementing ITIL processes to address problems in IT operations at an investment bank. 2) Key steps included forming SLAs with the business, prioritizing incidents, implementing incident and problem management processes, and using ServiceNow to log tickets. 3) Metrics showed improvements after implementing ITIL, with 2500 monthly incidents resolved and user satisfaction increasing.
- Author
- Rohit Gupta
- Language
- EN