About this business book
ISO IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms by Claire Engle, Jackie Brewster, Gerard Blokdijk is a business book available to read on EtoBox.
The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO/IEC 20000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of IT Service Management Processes. The best-selling ISO/I
It is typically read by working professionals who need an authoritative practice reference.
Common subject areas: medicine, law, business, engineering.
- Author
- Claire Engle, Jackie Brewster, Gerard Blokdijk
- Publisher
- Emereo Publishing
- Published
- 2008
- Language
- EN
- ISBN
- 9781921644696
- Category
- business
- Subjects
- Management, Computer Science, Technology
- Updated
- 2026-03-24
