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What is Unintended Consequences of Performance Management about?

This document summarizes a research article that develops a theory about the unintended consequences of performance management systems. The article conducts a mixed review of literature on unintended consequences and develops a typology to explain how and why they occur. The theory suggests that unintended consequences are more likely when a performance management system is designed based on false assumptions about goal alignment and uncertainty between managers and employees. Specifically, the theory posit

Author

Ariel Rubenich

Language

EN