About this document

Manajemen Kualitas dan TQM by Friska is a document available to read on EtoBox.

This document discusses quality management and provides 9 references on the topic. It lists sources that cover total quality management, operations management, service operations management, and concepts of quality management in business. Key sources cited include books on total quality management, marketing management, and operations management from authors like Bestsfield, Tjiptono, Murdick, Heizer, and Kotler.

Author

Friska

Language

EN