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CASE STUDY - TQM by 311822205059 is a document available to read on EtoBox.

Apex Motors Pvt. Ltd. implemented Total Quality Management (TQM) to address significant quality challenges, including high defect rates and low customer satisfaction. The systematic TQM approach led to substantial improvements, such as reducing defect rates from 12% to 4%, increasing on-time delivery from 78% to 93%, and enhancing employee involvement. The case study emphasizes that TQM is a comprehensive organizational philosophy that fosters continuous improvement and operational efficiency.

Author

311822205059

Language

EN