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Customer Requirements and Service Recovery by Neha Rajput is a document available to read on EtoBox.

What is Customer Requirements and Service Recovery about?

Indigo took steps to fix the customer and the problem after a passenger was assaulted by staff in 2017. To fix the customer, Indigo apologized to the passenger, compensated him, and fired the staff involved. To fix the problem, Indigo conducted an internal investigation, strengthened training programs, and established new protocols to prevent such incidents in the future.

Author

Neha Rajput

Language

EN