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Understanding Centres of Excellence by Dzulkarnain B Ahmad is a document available to read on EtoBox.
What is Understanding Centres of Excellence about?
The document discusses the concept of a Centre of Excellence (CoE) and how it was implemented by a company called Washco to improve their field service operations. A CoE is a department that not only performs its own work but also works to improve expertise and share knowledge with other departments. Washco previously tried different organizational structures for their field technicians but faced issues like deteriorating response times and repair success. Their new structure designates one division as a Co
- Author
- Dzulkarnain B Ahmad
- Language
- EN