About this document
ISO 9000 User Survey Insights by DanielConceição is a document available to read on EtoBox.
The document summarizes the results of a survey of over 11,000 respondents from 122 countries regarding their use and opinions of ISO 9001 and ISO 9004 quality management standards. [1] Most respondents indicated that ISO 9001 is still relevant but could benefit from some enhancements. [2] Customer satisfaction was identified as the primary reason for ISO 9001 certification and improved customer satisfaction and standardized business processes were seen as the most important benefits. [3] The survey results
- Author
- DanielConceição
- Language
- EN