About this document
Importance of CRM in Operations by sandycse2005 is a document available to read on EtoBox.
Sandeep Kumar Agrahari chose CRM as an elective because it encompasses all customer interactions that help businesses understand customers, retain customers through better experiences, attract new customers, increase profits, and decrease customer management costs. As an operations manager, CRM can be implemented to convert expectations into quality, provide information to effectively build customer relationships, gain customer feedback on improvement areas, maintain supplier relationships, and teach mainta
- Author
- sandycse2005
- Language
- EN