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Customer Service Quality in Insurance by oyeeekhushisingh is a document available to read on EtoBox.

What is Customer Service Quality in Insurance about?

The document outlines issues of miscommunication regarding insurance policies at Ditto by Finshots, specifically concerning coverage for pre-existing conditions and features that were not communicated to customers. It highlights salient features of two insurance products, Care Supreme and HDFC ERGO, and provides suggestions for advisors to improve customer service. Additionally, it recommends methods for rectifying mistakes through training, follow-ups, and recorded calls.

Author

oyeeekhushisingh

Language

EN