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What is Understanding Service Personnel Challenges about?

This document discusses people in service organizations. It covers classifying service personnel into roles like high contact, low contact, professional and back office. It also outlines problems service personnel face like stress, undefined roles and hours. The document discusses types of conflicts that can occur in services like between customers and employees or different employees. Finally, it discusses people strategies organizations use like attracting, motivating, training and retaining talent.

Author

anashussain

Language

EN