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Assessing The Role of Quality Service Delivery in Client Choice For Healthcare A Case Study of Bechem Government Hospital and Green Hill Hospital by elvisbitange is a document available to read on EtoBox.

This study investigates the factors influencing client choice for healthcare services at Bechem Government Hospital and Green Hill Hospital in Ghana, focusing on service quality delivery. It finds that patients rate the private hospital higher in reliability, responsiveness, empathy, and tangibility, suggesting that the government hospital needs to improve in these areas. The research recommends using the SERVQUAL model to enhance service quality and patient satisfaction at Bechem Government Hospital.

Author

elvisbitange

Language

EN