Opening book details…
Can I read Assessing Satisfaction with Selected Student Services Using SERVQUAL, a Market-Driven Model of Service Quality on EtoBox?
Assessing Satisfaction with Selected Student Services Using SERVQUAL, a Market-Driven Model of Service Quality by Carl A. Ruby is a Social Sciences article available to read on EtoBox.
What is Assessing Satisfaction with Selected Student Services Using SERVQUAL, a Market-Driven Model of Service Quality about?
The author demonstrates how the use of SERVQUAL, a market-driven assessment model adaptedfiom business, can be used to study student satisfaction with four areas of support services hypothetically related to enrollment management (academic records, admissions, career services, and financial aid). The sample included 748 students enrolled in general education courses at ten di~e~ent private institutions.
Who reads Assessing Satisfaction with Selected Student Services Using SERVQUAL, a Market-Driven Model of Service Quality?
It is typically read by researchers, students, and practitioners in Social Sciences.
- Author
- Carl A. Ruby
- Publisher
- Informa UK Limited
- Published
- 1998
- Language
- EN
- Field
- Social Sciences